Frequently Asked Questions
Question: Help! I've forgotten my password.
Answer: If your account has an email attached to it, you can reset your password by clicking on the 'Can't Access Your Account?' link on the Jotter login page, and entering your email.
Alternatively, if someone at your school has administrator access, they can go to the 'admin' section of jotter and click 'change password' next to your username to set you a new password.
If your account doesn't have an email attached to it and no one else at the school has admin access to reset your password in the admin console, please email us at firstname.lastname@example.org from your school email address requesting a password reset, including the username you need resetting if possible. If you cannot email from a school email address we will request an email from a trusted contact we have on file.